Policies
Refund policy
Last updated:
We want every guide to help you. If one doesn't, getting your money back should be easy.
The short version
- Guides: Read for 60 days. If a guide doesn't help you, email us within 60 days of purchase for a full refund. No forms, no hassle.
- Covenant Club: Cancel during your free 14-day trial and you're never charged for the membership. Cancel online anytime to stop future charges. You keep the guides you bought.
- Charged for a membership period you didn't intend? Ask during that same 30-day period and we'll refund it.
Our 60-day guarantee on guides
Every Covenant Path guide and collection comes with a 60-day money-back guarantee. Read for 60 days. If a guide doesn't help you, email us within 60 days of your purchase and we'll refund the full amount you paid for it. You don't need to fill in a form or explain why.
The guarantee covers guides bought at the regular price and guides bought at a member price.
How to ask for a refund
- Email support@covenantpath.com from the email address you used to order.
- Include your order number. It starts with “CP-” and is in your order confirmation email. If you can't find it, just tell us what you bought.
- We'll confirm your refund by email within 1 business day.
You can also use our contact form and choose “A refund.” Refunds go back to the card you paid with. Your bank may take several business days to show it on your statement.
What happens after a refund
When an order is refunded, the guides in that order are removed from your library. Other guides you own, and your reading progress in them, aren't affected.
Covenant Club membership
Covenant Club is an optional membership. Here's how cancellations and refunds work:
- Cancel anytime to stop future charges. Go to Account → Membership and cancel in two clicks, or email us. Cancelling stops all future charges, and there are no cancellation fees. If you cancel during your free 14-day trial, you're never charged for the membership.
- Your access continues until the end of the period you've paid for. We don't give partial refunds for unused days, except as described next.
- Charged for a period you didn't intend? If you're charged for a membership period you didn't mean to pay for (for example, you meant to cancel), email us during that same 30-day period and we'll refund that charge. When we refund a membership charge, your membership ends.
- Guides you bought are yours to keep. Cancelling Covenant Club doesn't remove guides you bought, including guides bought at a member price. Each guide purchase keeps its own 60-day guarantee.
If your first order included both a guide and Covenant Club, you can ask us to refund either one or both, within the time frames above. The full details are in our membership terms.
Questions about a charge
If a charge looks wrong, please email us first. We can usually sort it out faster than a bank dispute. If a payment is disputed with your bank (a “chargeback”), the guides in that order are removed from your library, just as they would be after a refund.
Printed copies
Printed editions are sold out and can't be ordered right now. Before printed copies can be ordered, we'll add their shipping, return and refund terms here.
Contact us
Covenant Supply LLC
Email: support@covenantpath.com
Mail: 3035 Belleville Rd, Orangeburg, SC 29118